Return & Refund Policy

At Softari Loungewear, we want you to be fully satisfied with your purchase. If you are not entirely happy with your order, you may request a return or refund under the terms outlined below.

1. Right of Withdrawal

You have 30 days after receiving your item to request a return. To exercise this right, please contact us at contact@trysoftari.store before the withdrawal period expires.

2. Conditions for Returns

Returned within 30 days of delivery
Item unused and in original condition
Item in original packaging

3. Return Process

Send an email including your order number, full name, reason for return, and photos if defective.

After approval, we will provide return instructions.

4. Refunds

Refunds are issued after the item is inspected. Processing takes up to 7 business days after inspection.

5. Exchanges

Exchanges are available only for damaged, defective, or incorrect items. Contact us at contact@trysoftari.store.

6. Damaged Items

Report within 3 days of delivery with photos.

7. Return Shipping Costs

Customer is responsible for return shipping unless the item is defective or incorrect.

8. Contact Us

Email: contact@trysoftari.store

Website: trysoftari.store

Last updated: 2026-09-21